Welcome to Outten GM of Hamburg

The Outten organization's corporate philosophy dictates that we only do business with the highest levels of honesty and morality. At Outten GM of Hamburg, we believe that, as a customer, you should never receive service that is anything short of world class. We also believe that you, as a consumer should be given all of the information necessary in order to make an informed decision when it comes to your vehicle's maintenance and repair needs. We pledge to do just that when you do business with us; and we pledge to do so in a no-pressure environment. We will perform a complimentary multi-point inspection of your vehicle with absolutely no charge to you during every visit. From this vehicle analysis, we stake our professional reputation on our recommendations being in your best interest, both short and long term.

Our promise to you, our valued customer.

We promise:

• To be prepared for your visit.
• To greet you promptly and with a smile.
• To listen to you and confirm our understanding of your needs.
• To walk around your vehicle with you.
• To review your service history and present you with recommendations based only on your vehicle and your driving habits.
• To perform a thorough check-over of your vehicle at absolutely no charge to you and present you with the findings of the inspection
• To review your invoice with you at the conclusion of your visit and answer any questions you may have.
• To always remember it our job to earn your business.